Privacy Policy

We treat your data as if it were our own, so we only access or share your data to provide you with good customer service. This requires us to track website behaviour, store cookies, and process your information.

• Process your online payment(s)
• Send you your order confirmation and license key(s)
• Offer customer support
• Send you product updates or promotions by email (if opted in)
• Verify eligibility and provide education discounts

We don't share any personally identifying information publicly or with third-parties, except when required to by law.

We default to processing your data anonymously, but this isn't possible for all the services we use. Exceptions of this are:

We use Polar to process payments and send you your order confirmation and delivery information. Polar processes your contact and payment details. Your contact details are accessible by us, but payment details will never be disclosed with us by Polar.

Further Reading: Privacy Policy

We use Zoho Mail to host emails sent to @getchameleon.net.

Further Reading: GDPR Readiness

We use ZeptoMail (part of Zoho) to send login verification emails for the license manager.

Further Reading: GDPR Readiness

We use Sentry for error monitoring and performance tracking on our API services. Sentry collects error reports, performance metrics, and limited request data to help us identify and fix issues. No personally identifiable information is intentionally sent to Sentry, though error reports may occasionally contain user-provided data that caused an error.

Further Reading: Privacy Policy

We use cookies to provide essential functionality and secure access to our services:

When you sign in to the License Manager, we set an authentication cookie to maintain your login session:

• chameleon_token: A secure, HttpOnly cookie containing your encrypted authentication token with your email address (expires after 24 hours)

This cookie is essential for the License Manager to function and cannot be disabled while using the service.

When you purchase a Chameleon license, Polar's embedded checkout widget on our site will set cookies for payment processing and analytics. Additionally, Stripe (Polar's payment processor) may set its own cookies.

You can manage cookie preferences through your browser settings. Note that blocking essential cookies may prevent you from accessing certain features of our services.

When you request an education discount, we collect and process the following information:

• Educational email address: To verify your eligibility and send your discount code
• IP address: For security and abuse prevention

Data Retention:

• Email addresses and discount codes are retained for 4 years to honor your student status throughout a typical enrollment period
• IP addresses are retained for 90 days for security purposes

You maintain the right to request deletion of this data at any time by contacting us.

Under the law of GDPR, you always have the right to request the data we have about you.

In case you wish your data to be deleted from the services, we can't guarantee that you'll still be able to use Chameleon properly or whether we can be of any help if you request support.

To request viewing or deleting your data you can send an email to support@getchameleon.net.

If for any reason the data we have on you needs to be corrected you can send an email to support@getchameleon.net.

Feel free to email us if you have any questions regarding the contents of this privacy policy. You can reach us on support@getchameleon.net.